Privacy Policy

DR. Gourav's Healing
Website: drgourav.com

Last Updated: June 2026

Privacy Policy

Welcome to DR. Gourav's Healing. We respect your privacy and are committed to protecting the personal information you share with us through our website, drgourav.com.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book a consultation, purchase products, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Age and Gender (if provided)

• Address (for product delivery)

• Health-related information voluntarily shared during consultation

Payment Information

When you make a payment for consultation or product purchase, payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.

Technical Information

• IP Address

• Browser Type

• Device Information

• Website Usage Data

• Cookies and Analytics Information

2. How We Use Your Information

We use your information for the following purposes:

• To schedule and provide consultations.

• To communicate regarding appointments.

• To deliver products purchased through the website.

• To provide customer support.

• To improve our website and services.

• To send important updates related to appointments, products, or services.

• To comply with legal obligations.

3. Medical Disclaimer

Information provided on this website is intended for educational and informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Consultation outcomes may vary from person to person based on individual health conditions and medical history.

Users are encouraged to consult a qualified healthcare professional before making health-related decisions.

4. Confidentiality of Health Information

Any medical or health-related information shared during consultation is treated as confidential.

We do not sell, rent, or disclose your personal health information to third parties except:

• When required by law.

• When necessary to protect legal rights.

• With your explicit consent.

5. Data Protection

We implement reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based system can guarantee 100% security, and users share information at their own risk.

6. No Sale or Sharing of Personal Data

DR. Gourav's Healing does not sell, trade, rent, or share customer data with any third party for marketing purposes.

Your personal information remains confidential and is used solely for providing healthcare services, consultation management, product delivery, and website operations.

7. Product Purchases

Our website may offer healthcare-related products, wellness products, educational materials, or clinic-approved products for purchase.

Customers are responsible for reviewing product information before purchasing.

Results may vary from individual to individual.

8. Consultation Booking Policy

Consultation appointments can be booked through the website.

By booking a consultation, you agree to provide accurate information and cooperate during the consultation process.

Appointment timings may be adjusted due to unavoidable professional or medical circumstances.

9. Refund Policy

Consultation Fees

All consultation fees paid through the website are non-refundable and non-transferable.

Once a consultation is booked and payment is successfully completed, no refund will be provided under any circumstances.

Product Purchases

Product purchases are generally non-refundable unless:

• The wrong product is delivered.

• The product arrives damaged.

• There is a verified order fulfillment error from our side.

Refund or replacement requests must be submitted within 48 hours of product delivery with appropriate proof.

The final decision regarding refund or replacement remains with DR. Gourav's Healing.

10. Cookies

Our website may use cookies to improve user experience and website performance.

Users can choose to disable cookies through their browser settings, although some website features may not function properly.

11. Third-Party Services

We may use trusted third-party services such as:

• Payment Gateways

• Website Analytics Tools

• Communication Platforms

• Hosting Providers

These service providers may have their own privacy policies governing the use of your information.

12. Children's Privacy

Our services are not specifically directed toward children under the age of 18 without parental or guardian supervision.

Parents or guardians are responsible for information submitted on behalf of minors.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Any changes will be posted on this page along with the updated effective date.

14. Contact Information

For any questions regarding this Privacy Policy, consultations, products, or website services, please contact:

DR. Gourav's Healing
Website: drgourav.com
Email: info@drgourav.com

Clinic Address: Dr. Gourav's Healing, Building- NiGo Lifeline Homeopathy, 15, Gayatri Mandir Road, Neemuch, Madhya Pradesh, India. Pin 458441
Phone: +91 7987052216

Consent

By accessing and using drgourav.com, booking consultations, purchasing products, or submitting information through the website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

DR. Gourav's Healing
Effective, Gentle & Holistic Healing